Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Payment
How can I pay for my order?
- Personal credit card
- Business credit card: Just include your department at checkout
- Purchase order (PO) With Net 30 terms: We’ll need your PO number, department, and approval from your department manager.
- Gift cards/store credits: These can be purchased and sent directly to recipients via email.
What are my shipping options for bulk orders?
Three options are available at checkout:
- Ship everything at once: We’ll calculate the shipping cost for the entire order at checkout.
- Split the shipment: You can tell us how much to ship now and how much to store for later. We’ll calculate the shipping for what’s being sent and the monthly storage fee for the rest.
- Store everything: If you’re not ready to ship, we can hold onto everything and calculate your monthly storage cost.
How are storage fees calculated?
Storage fees are charged monthly based on how much you’re storing with GiveSwagger/us. These fees are clearly calculated and shown at checkout, so you know what to expect.
Each team is responsible for this fee, and it should be included in your budget and PO requests. Please note that Marketing and HR do not cover storage fees.
What info will I see on the checkout page?
When you check out, we’ll show you:
- A list of all items and their quantities
- Estimated production and delivery timelines
- Shipping costs
- A breakdown of shipped items vs. stored items
- Monthly storage fees for any items staying in storage
Can I keep tabs on what I’ve got in storage?
Yes, you can. Log in to your account to see exactly what’s in storage and what’s ready to ship.
How do I get items out of storage?
Easy. Log into your account, choose what you want shipped, and tell us the quantity. We’ll calculate the shipping cost for the items and get them on their way to you.
Remember: Stored items include the owning department in their listing. Only order items associated with your department.
If you’d like to use another department’s stored resources, you must:
- Get clearance from the department manager.
- Arrange reimbursement through Accounting for that department’s budget.
Will I get updates on my orders and stored items?
Yes, we’ll send you weekly updates with:
- A summary of your order totals
- An overview of items still in storage
Can I split my order into multiple shipments?
Yes. At checkout, you’ll have the option to ship part of your order now and store the rest as needed. Both the shipping cost and storage fees will be calculated for you.
What are “storage items”?
These are items stored in inventory and ready to ship when needed. You can manage and view these items in the "Stored items" section of your account.
Can stored items show up on the storefront?
Yes. Stored items that are available for shipping will show up on your account’s storefront view, so you can easily keep track of them.
Who pays for shipping and storage?
Both shipping and storage fees are the responsibility of the purchaser. Storage costs must be included in your team’s budget and PO requests. These fees are not covered by Marketing or HR.
What if I need help or have questions?
We’re here to help. If you have any questions about shipping, storage, or payment options, reach out to Kelsey Szukhent or Myra El-Bayoumi, and we’ll get things sorted.
Can I send gift cards or store credit to someone?
Yes, you can. Gift cards and store credits can be sent directly to recipients via email.
What if I don’t see a swag item I want?
If there’s an item you’d like to see added, please send your request through to the brand team by contacting Kelsey Szukhent or Myra El-Bayoumi.
Can I buy items stored by another department?
We recommend only ordering items that have your department name in the listing.If you’d like to use another department’s stored resources, you must:
- Get clearance from the department manager.
- Arrange reimbursement through Accounting for that department’s budget.
Returns & exchanges
Can I return or exchange gift cards or store credits?
No. Gift cards and store credits are non-refundable. Once you’ve got them, they can’t be returned or exchanged.
What are my options if I need to return an item?
We keep it simple with two options:
- Return for store credit: Send the item back, and we’ll issue store credit to your account (minus the shipping cost).
- Exchange for the same item (different size): Return the item, and we’ll get the right size sent your way. Shipping costs are on you.
What items can I return or exchange?
- Apparel: You can return apparel for store credit or exchange it for another size.
- Accessories: Returns for store credit or size exchanges (if available) are fine here too.
Gift cards/store credits: Sorry, these can’t be returned or exchanged.
How are shipping costs handled for returns or exchanges?
Shipping isn’t free for returns or exchanges:
- For returns, the shipping cost will be deducted from your store credit.
- For exchanges, you’ll need to cover the shipping cost for the replacement item.
How do I start a return or exchange?
Here’s how:
- Log into your account.
- Select the order you need to return or exchange.
- Choose one option: store credit or exchange.
- Follow the prompts to confirm shipping details and costs.
Can I exchange an item for something completely different?
No, exchanges are only for the same item in a different size. If you want something else, return the item for store credit (minus the shipping cost) and place a new order.
How long does it take to process my return or exchange?
- Returns for store credit: Once we get the item back and inspect it, you’ll get your store credit (minus shipping) within five to seven business days.
- Exchanges: Once the item is back with us, we’ll ship out the new size within three to five business days.
What if I received something damaged or defective?
Let us know as soon as possible. If your item arrived damaged or defective, we’ll replace it or issue a full refund, including shipping. Just contact our support team to get started.
Do I have to pay for return shipping?
Yes. You’re responsible for return shipping:
- For returns, the shipping cost will be deducted from your store credit.
- For exchanges, you’ll cover the shipping cost for the replacement item.
Are there any items I can’t return or exchange?
Yes, some items are final sale:
- Gift cards
- Store credits
- Final sale items
Can I return or exchange multiple items in one shipment?
Yes, you can. Make sure all the items are eligible for a return or exchange and include the return authorization paperwork for each item in your package.
What if I want to return or exchange a swag item purchased through my department?
For department-allocated items:
- Ensure the item is listed under your department before initiating a return or exchange.
- Follow the standard return or exchange process.
- If the item is from another department:
- Get approval from the department’s manager.
- Coordinate with Accounting to reimburse the other department’s budget.
Can I return or exchange items from a bulk order?
For bulk orders, only individual items that qualify (like apparel or accessories) can be returned or exchanged. Contact our support team if you need help with this.
Is there a time limit for returns or exchanges?
Yes, you have 30 days from the delivery date to request a return or exchange. After 30 days, items are not eligible for return or exchange.